Cancelled sessions
If you are unable to attend a session and cancel 48 hours prior to your session you will not be charged. The full fee will be charged for sessions cancelled with less than 48 hours’ notice.
Who we are
Our website address is: https://rachelbarlowcounselling.com owned and managed by Rachel Barlow.
Cookies
Website
If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser. Please do not attempt login as this website does not offer personal accounts and login is reserved for those managing the website.
Google analytics – not currently implemented but may be used in the future
Cookies: _ga
We may use Google Analytics to carry out statistical analysis of page use, page interactions and paths through the Website to evaluate and develop our Website. This is known as ‘digital analytics’. We may also record certain information that customers provide.
This information allows us to understand individual behaviours and needs more accurately.For more information on how Google uses the data collected via this service, see here: http://www.google.com/policies/privacy/partners/
To opt-out of being tracked via Google Analytics, you can also use Google’s opt-out browser add-on: https://tools.google.com/dlpage/gaoptout
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Who we share your data with
We do not share your data with any third parties, through the website we only collect the data necessary to reply to you and to remain in contact with you.
How long we retain your data
We will retain the information you submit to us, via the contact form or other contact methods, to remain in contact with you. Information gathered from further contact or counselling sessions is dealt with in our Counselling Privacy Policy (please see point 4 below)
What rights you have over your data
You may request at any time the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. If required please contact rachelbarlow-counselling@outlook.com.
Where we send your data
Contact form entries may be checked through an automated spam detection service.
The information you provide will be stored on our webservers and our email servers, therefore it may be seen by IT companies supporting our business (insightstudio.co.uk). Your privacy will always be respected. Information gathered from further contact or counselling sessions is dealt with in our Counselling Privacy Policy (please see point 5 below)
Counselling Privacy Policy
Rachel Barlow Counselling takes your privacy and confidentiality seriously. This policy
explains how I collect, use, store, and protect your personal information in line with UK data
protection law (UK GDPR and the Data Protection Act 2018).
- Information I collect
Your contact details (name, phone number, email address, home address)
Current prescribed medications.
Brief assessment information at the start of therapy.
Session notes (kept minimal, factual, and for therapeutic purposes only). - Why I collect this information
Arrange and provide counselling sessions.
Keep a basic record of our work together to support the therapeutic process.
Contact you regarding appointments or relevant matters. - How your information is stored
Paper notes are kept securely in a locked cabinet.
Digital information (emails, texts, documents) is stored on password-protected devices.
I am the only person with access to this information. - How long your information is kept
For adults, counselling records are normally kept for 7 years after therapy ends.
For children/young people, records are kept until age 25 (or 26 if therapy ended when the
young person was 17).
After this period, records are securely destroyed. - Sharing of information
Your information is treated confidentially. I will not share your details with third parties
except:
• If required by law (e.g. risk of harm, safeguarding concerns, terrorism, money
laundering).
• If ordered by a court.
• With your consent (e.g. if you ask me to liaise with your GP). - Access to your information
You have the right to request access to information I hold about you.
Counselling notes are my private working tool and are not usually shared in raw form.
If you request access, I may provide a written summary instead, which sets out the themes
of our work in a way that is supportive and clear.
Requests will be responded to within one month, in line with UK GDPR.
- Your rights under data protection law
You have the right to:
• Access your personal data.
• Request correction of inaccurate data.
• Request deletion (where appropriate).
• Raise concerns with the Information Commissioner’s Office (ICO). - Contact
If you have any questions about how your information is handled, please contact me at:
rachelbarlow-counselling@outlook.com.